Privacy Policy

Introduction

BoundaryX ("we," "us," or "our") operates the BoundaryX mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Service. By using BoundaryX, you consent to the practices described here.

1. Information We Collect

We collect information to provide and improve our Service:

Account & Profile Data

• Name, email address, role (player, parent, coach, academy), date of birth, age group, location (city, state, zip), and phone number.
• Profile photo, bio, and preferences you choose to provide.
• For parents: information about the child you manage, including name and age group.

Performance & Training Data

• Training session logs (date, duration, notes) and match performance statistics (batting, bowling, fielding, wicketkeeping).
• Yo-Yo Intermittent Recovery Test results, including interval reached, estimated VO2max, and surface.
• AI Coach conversation history and any context you provide to the coach.

Academy & Coaching Data

• Academy and coach application details, including identity documents and business documents you submit for verification.
• Academy membership, team assignments, attendance, events, and billing records.
• Coaching session bookings, payments, notes, ratings, and reviews.

Messaging & Communication Data

• Team chat messages, sub-channel messages, direct messages, reactions, and replies.
• Connection requests and responses between users, academies, and coaches.

Payment Data

• Payments are processed by Stripe. We do not store full card numbers. We retain transaction metadata (amount, status, dates) and Stripe identifiers for record-keeping.

Usage & Device Data

• Device type, browser, IP address, pages viewed, timestamps, and interaction data used to operate and improve the Service.

2. How We Use Your Data

• To create and manage your account and role-based experience
• To display progress, charts, leaderboards, and AI coaching insights
• To connect players, parents, coaches, and academies and facilitate messaging and bookings
• To process subscription, coaching, and academy payments
• To verify academy and coach applications and manage claiming
• To send notifications, reminders, and updates about events, sessions, and messages
• To provide customer support and respond to inquiries
• To detect, prevent, and address fraud, abuse, and security issues
• To analyze usage and improve the Service
• To comply with legal obligations

3. How We Share Your Data

We share your information only as described here, and only with service providers who are obligated to protect it:

• Stripe: Processes subscription, coaching, and academy payments.
• AI Providers (e.g., Google, Anthropic, OpenAI): Power the AI Coach. Your session data and prompts may be sent to these providers to generate coaching guidance.
• Google: Authentication and analytics services.
• Resend: Delivers transactional and notification emails.
• Map services: Power academy and coach discovery.

Within the Platform: Academy administrators can see information about their members (name, role, team, attendance, billing). Coaches can see booking and session information for players who book with them. Other users may see your public profile, posts, and any information you choose to make visible. We do not sell your personal data.

4. Data Retention

We retain your data for as long as your account is active and as needed to provide the Service. Session logs, performance data, messages, and billing records may be retained after account closure for safety, compliance, dispute resolution, and record-keeping purposes. Identity and business documents submitted for verification are retained as required and access is restricted to authorized administrators.

5. Security of Data

We use reasonable technical and organizational measures to protect your data, including access controls and encryption in transit. However, no system is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials safe.

6. Children's Privacy

BoundaryX is designed for cricket players, including minors. We handle children's data with care:

• Accounts for minors must be created and managed with a parent or guardian's consent.
• We collect only the information necessary to provide the Service (name, age group, performance data).
• Academy administrators and coaches are responsible for obtaining guardian consent before adding minors to an academy and for the accuracy of guardian contact information.
• Parents and guardians may request access to, correction of, or deletion of their child's data by contacting us.
• We do not knowingly collect more information than necessary from children and do not use children's data for targeted advertising.

7. Cookies & Tracking

We use cookies and similar technologies for authentication, session management, and analytics. You can control cookies through your device or browser settings, but some features may not function properly if they are disabled.

8. Links to Other Sites

The Service may link to third-party sites (e.g., CricClubs for tournament fixtures). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where processing relies on it

To exercise these rights, contact us through the BoundaryX app. We will respond within a reasonable timeframe and as required by applicable law.

10. International Users

BoundaryX is primarily aimed at users in the United States. If you access the Service from outside the US, your data may be transferred to and processed in the US, and you consent to such transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date below and may notify you of significant changes through the app. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us through the BoundaryX app's Contact Us or Help Center.